In order to guarantee quality and better service delivery, the Kwara State Hospitals Management Board (KW-HMB) has trained General Hospital Ilorin employees.
The SERVICOM UNIT of the Kwara State Hospitals Management Board organized the training that took place on May 12.
The training, according to a statement from the Press Unit of the Board, was done to enhance patient care, ensure better public relations, raise service delivery standards, and guarantee that patients and their families have a positive experience at every stage of care at General Hospital Ilorin.
In an effort to strengthen the state’s healthcare system, it was also stated that both medical staff and non-medical staff at state hospitals would receive training.
The security staff, attendants, and cleaners were among the kinds of workers that received training at the Ilorin General Hospital.
In accordance with the statement, “They were trained on quality assurance, patient relations, patient care, attitudinal change such as inappropriate and abusive use of words toward patients or their relatives, negligence of duty, acting as third party with the aim of seeking financial reward from patients/their relatives, and appropriate dressing with means of identification.
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“They were trained on quality assurance, patient relations, patient care, attitudinal change such as inappropriate and abusive use of words towards patients or their relatives, negligence of duty, acting as third party with the aim of seeking financial reward from patient/their relatives and appropriate dressing with means of identification,” the statement read.
“Kwara State Hospitals Management Board will continue training all healthcare and non-healthcare workers in all the hospitals under its jurisdiction across the state, patient and public relation skills until there is a sustainable improvement in the attitude of our staff towards patients and the general public.”