The clip, which has gone viral online depicts more than three minutes of conversation between a couple who were denied boarding a Southwest flight and a flight attendant.
When they were informed they couldn’t board their aircraft, the pair became upset.
“You cannot come on this aircraft,” the Southwest Airlines flight attendant told the couple.
The flight attendant informed the man and the lady waiting to board that they would not be let on the flight because she and the other crew members had seen the woman, Carrie Konczal, was impaired due to alcohol intake.
“Do I seem intoxicated to you right now?” Konczal asked the flight attendant, to which she answered, “Yeah, you do. You aren’t following any sort of instructions that any of us are asking you to do.”
“So, if you have one too many in the airport and the flight crew won’t allow you to board, remember they are just obeying federal regulations and keeping the rest of the passengers safe.”
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